In order for your refund to be processed, you must
return the saliva collection kit
which has a pre-paid shipping label affixed to the bottom of the box, to the laboratory
within thirty (30) days of the date on which you request a refund.
For kits purchased in the United States from an authorized third party retailer, kit
return to 23andMe is not required; 23andMe will only refund the fees paid directly to
23andMe. Please consult the retailer's refund policy to determine if your kit is eligible
to receive a refund.