Refund & Cancellation Form

This will refund all kits in this order. Please complete all sections below and click the submit button.
If you have any questions please contact Customer Care.

Order Information

You can find your order number in the order confirmation email sent from "donotreply@23andme.com".

Your Contact Info
Refund Details
  • I hereby give notice that I cancel my contract for the supply of the Personal Genetic Service.

In order for your refund to be processed, you must return the saliva collection kit , which has a pre-paid shipping label affixed to the bottom of the box, to the laboratory within thirty (30) days of the date on which you request a refund.

For kits purchased in the United States from an authorized third party retailer, kit return to 23andMe is not required; 23andMe will only refund the fees paid directly to 23andMe. Please consult the retailer's refund policy to determine if your kit is eligible to receive a refund.

23andMe, Inc., 899 West Evelyn Avenue, Mountain View, CA, 94041, USA
Secure Server